📬 What South Carolina Residents Need to Know About Medicaid Redetermination Letters

If you or a loved one recently received a Medicaid redetermination letter in the mail, you’re not alone—and you’re not without support. South Carolina’s Department of Health and Human Services (SCDHHS) has resumed its annual Medicaid eligibility reviews, and these letters are part of that process. At Palmetto Strong, we’ve been helping South Carolinians navigate healthcare coverage for over a decade, and we’re here to guide you through what this means and what steps to take next.

🧐 Why Are These Letters Being Sent?

During the COVID-19 Public Health Emergency, annual Medicaid reviews were paused to ensure continuous coverage. But as of April 2023, the federal government required states to restart these reviews. That means SCDHHS must now verify eligibility for all Medicaid recipients—roughly 1.3 million South Carolinians—over the course of the year.

These letters are part of that redetermination process. If SCDHHS can confirm your eligibility using existing data, you’ll receive a “Continuation of Benefits” notice and won’t need to take further action. However, if your eligibility can’t be verified automatically, you’ll receive a redetermination form that must be completed and returned.

📌 What Should You Do If You Receive a Redetermination Letter?

Here’s what to do to protect your coverage:

• Check your mail regularly. If you get a redetermination form, don’t ignore it.
• Complete and return the form by the deadline. You can submit it online at apply.scdhhs.gov, by mail, fax, email, or in person at your local Medicaid office.
• Update your contact information. If you’ve moved or changed phone numbers, make sure SCDHHS has your current details so you don’t miss important notices.
• Even if you’re unsure about some information, return the signed form. SCDHHS will follow up if anything is missing.

Failure to return the form could result in losing your Medicaid coverage—even if you’re still eligible.

🧭 Need Help? Palmetto Strong Is Here for You

Navigating Medicaid redetermination can be confusing, especially if you’re unsure about your eligibility or what coverage options are available. That’s where Palmetto Strong comes in.

As a trusted healthcare advocacy and insurance agency with over ten years of experience, we specialize in helping South Carolina residents find the best plan for their needs. Whether you’re renewing Medicaid, exploring other coverage options, or just have questions about your letter, our team is ready to assist.

📞 Reach out to Palmetto Strong today for personalized support and peace of mind. We’ll help you stay covered—and stay informed.